Delivery Information

POSTAGE RATES:

CDs & DVDs count as one unit each (Double CDs in standard cases also count as one).
Other items can vary depending on weight (most books are two units each).

UK Items are sent by First Class Post / Overseas Air Mail Standard):

United Kingdom

 

NEW OVERSEAS PRICES FROM JUNE 2016 (per unit, see above):

Europe:

Zone 1 (USA / Canada etc.):

Zone 2 (Australia / New Zealand etc.):

We send over 95% of items out within 24 hours (weekdays) by first class post in the UK.

Ordering from Outside EU Europe:

Overseas orders are sent by Standard Airmail. Import duty may be applicable in your country. Items usually get to Europe in 3-5 days, the USA in 5-8 days and a little longer for Australia etc. All CD & DVD prices include 20% VAT which is NOT chargeable on orders sent outside EU Europe (i.e. Norway, USA, Australia, Canada, etc.). Books are zero-rated, so a book costing £8.95 is the same price anywhere in the world.

Returns:

Any item can be returned within 28 days of receipt for a refund of the cost of the goods or a replacement, as long as it reaches us in the same condition you received it (i.e. sealed CDs/DVDs must be returned still sealed). Please note that many of the smaller record companies and individuals we deal with do NOT shrink-wrap CDs or DVDs.

Damaged or faulty goods will be replaced free of charge, please email me if you have any problems at mss@organ.co.uk